How Saudi Flavor House protects your data

1. Scope of the policy

This policy describes how any personal data is collected, stored, processed, and shared through the official website. It does not apply to external links that may appear on the pages.

2. Data we collect when you submit a project request

When you fill out the “Start your flavor project” form we collect only the fields required to contact you and understand the project:

• Full name: to address the request correctly.
• Email address: the primary channel when replying to the request.
• Phone number (Kingdom format +9665): for a follow-up call when additional detail is needed.
• Message or project brief: to understand the sensory context and the intended application.
• Locale and source page: to improve the website experience without linking them to a personal identity.
• The privacy-policy consent checkbox.

3. Legal basis for processing

Personal data is processed only after you give your explicit consent by marking the consent checkbox, or when necessary to take preparatory steps towards a potential engagement after receiving your request. Consent can be withdrawn at any time by contacting us.

4. Purposes of processing and retention period

Data is used for specific purposes and is not repurposed without prior notice:

• Reviewing the request and contacting you about the flavor project or the intended industrial application.
• Keeping an internal record of submitted requests to improve response quality and follow up on project progress.
• Complying with legal or regulatory obligations when required.

5. Storage location and service providers

The website is hosted on approved cloud platforms and project requests are stored in a database protected by access controls and regular backup cycles. Service providers are bound by data confidentiality clauses and do not use the data for their own purposes.

6. No sale or sharing with third parties

No personal data is sold, rented, or exchanged with external marketing parties. Information is shared only when legally required by the competent authorities or when necessary to protect the rights of Saudi Flavor House and its users.

7. Data subject rights

You may submit one of the following requests through the contact channels listed at the end of the page:

• Right of access: obtain a clear copy of the personal data we hold about you.
• Right to rectification: correct inaccurate or incomplete data.
• Right to erasure: request removal of your data, unless there are legal obligations that require retention.
• Right to restriction and objection: restrict processing of your data or object to a specific processing activity for legitimate reasons.
• Right to withdraw consent: at any time, without affecting the lawfulness of processing carried out prior to withdrawal.

8. Technical and organizational safeguards

We apply a set of safeguards including access controls to databases, network segmentation between production and public environments, HTTPS for all communications, and an internal access log for sensitive data.

9. Children and minors

The website is intended for companies and professionals in the food manufacturing, retail, and consumer products sectors. Services are not directed directly at minors without guardian consent, and their data is not collected intentionally.

10. Periodic updates to the policy

The privacy policy may be updated when needed, and the revised version will be posted on this page along with the last updated date. Periodic review of the page is recommended.